HAVE A QUESTION? YOU'RE IN THE RIGHT PLACE.
How it works:
Simply sign up for an account through our site, and you'll get an email for your exclusive, one-time free ship code (applies to domestic shipments only). As we grow, we hope you'll grow with us - make sure to stay up-to-date on our emails so you never miss a perk.
THE FINE PRINT: Our free shipping code does not apply to international orders or Postmates orders and cannot be combined (stacked) with any other offers.
DOES REDBAG SHIP AS SHOWN?
Yes. Each set of products comes in a beautiful nude or sleek black box, tied with a black grosgrain bow. Our boxes are meant to be kept: they're the perfect place for trinkets, keepsakes and everything in between. Plus, each box will ship inside a shipper box so it stays nice and pretty.
MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.
We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle.
IS SHIPPING INCLUDED?
While we're always striving to keep shipping costs low, per-box shipping is an additional cost, except on your first ever
REDBAG, where it's 100% free - see above.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders take 2-4 business days to process and 2-6 business days to ship via standard shipping, depending on where it's going. If you're in a pinch (and needed your gift, like, yesterday), email orders@
REDBAG.com, and we'll see what we can do.
If you select one of our expedited shipping options, we will fulfill orders placed before 12n PST the same business day, otherwise they will be fulfilled the next business day. If you selected international shipping, the box will ship either via Standard or Express, depending on which option you opted for.
WHAT IF I NEED IT THERE ON A SPECIFIC DAY?
If you'd like to make someone's day especially special, email email@example.com and we will offer the option of specific day delivery for an additional fee.
I DON'T NEED IT DELIVERED ON A SPECIFIC DAY, JUST BY A SPECIFIC DAY. WHAT THEN?
If that's the case, let us know in the notes what the occasion is (birthday, anniversary, etc.) and we'll add our custom-designed "DON'T OPEN UNTIL ____" sticker to the front of their package.
WHERE DO YOU SHIP?
We ship anywhere in the United States (yes you, Hawaii and Alaska!) as well as select countries, including: Canada, the UK, Spain, France, Germany, Switzerland, and Australia.
If you don't see your country listed, we can ship international on a case-by-case basis for an additional fee, so email firstname.lastname@example.org if you need help and we'll see what we can do! Note that our free shipping code only applies to domestic orders (not including Postmates).
HOW DOES INTERNATIONAL SHIPPING WORK?
Note that we are only able to ship to ONE international address per order, so please place separate orders for each individual address.
MY BOX SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER GOT IT.
Have them take a good look in and around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!
IT SAYS THE DELIVERY OF MY
REDBAG WAS UNSUCCESSFUL, NOW WHAT?
We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, most often an incorrectly inputted address, we're happy to send a replacement, but do charge an $11 shipping fee.
DO YOU OFFER A PICK-UP OPTION FOR LA LOCALS?
We've temporarily halted our pick-up option as we expand in our new workspace. However, we do offer Postmates on-demand delivery, for same-day delivery within 25 miles of 90245. Read the details below.
I JUST RECEIVED A SHIPPING CONFIRMATION BUT I REQUESTED MY BOX BE HELD FOR A LATER DATE. HELP!
Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse.
NEW. SHIP WITH POSTMATES WITHIN LA!
We're so excited to announce that we're now taking on-demand delivery orders powered by Postmates through our website, delivery within LA only. A few important details:
- Delivery within 25 miles of 90245 only.
- Our free shipping code does not apply to Postmates orders.
- Recipients will receive item within 2 hours. If you have a special request, email email@example.com.
- Only one box can be placed per order if using Postmates, even if addresses are close by. The only exception will be boxes going to the same same address. If you place an order for multiple boxes to different addresses and want them all delivered through Postmates, we will invoice you for the additional Postmates delivery fees.
- Open during store hours only, 9am - 5 pm, Monday - Friday.
DO YOU HAVE ANY BOXES FOR GUYS?
Yes! We've got some amazing male-oriented prepacked boxes and a ton of product on Create Your Own Gift Set your man-friends will be stoked on. Plus, we have a black box option for a perfectly sleek (and gender-neutral) gift.
WHAT'S YOUR RETURN POLICY?
All sales are final (but trust us, they'll love it).
BETWEEN BUILD A
REDBAG AND YOUR PREPACKED CURATIONS, THERE ARE SO MANY OPTIONS. CAN YOU HELP ME PICK OUT THE PERFECT GIFT?
There’s literally no question we love more. Email firstname.lastname@example.org and we’ll chat about everyone on your list.
I NEED A MIRACLE! WHAT'S THE BEST WAY TO GET IN TOUCH?
Email us at email@example.com! We’ll try our best to save the day (and we have a pretty great track record).
WHAT’S INSIDE EACH
No surprises here. Because we take great care in curating each
REDBAG, and you BUILD your boxes to perfection, we ship exactly what you see on each product page. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value (and aesthetic).
DO THE BOXES COME WITH A NOTE?
REDBAG includes a hand-written, custom-designed note. You simply provide us with your message and we'll handle the rest.
DO THE BOXES EVER CHANGE?
Why yes Margot, they do. We’re constantly innovating and updating our product portfolio to refresh existing boxes, and we're always coming up with new box ideas.
CAN I CUSTOMIZE A BOX?
Absolutely. Whether it's a bachelorette party or a corporate affair, we love finding the right mix of products for your special occasion. For inquiries, please email firstname.lastname@example.org.
WHAT IS THE SIZE OF EACH BOX?
We have 3 box sizes:
MINI (black & nude) // 6.5" x 5.5" x 4"
STANDARD (black & nude) // 8" x 10" x 4"
LARGE (nude) // 15" x 11" x6"
I HAVE MULTIPLE DISCOUNT CODES, WHY AREN'T THEY WORKING?
Unfortunately you'll have to pick one. None of our codes are stackable.
GOT ANOTHER QUESTION?
We'd love to chat. Drop us a line at email@example.com.
We also reserve the right to cancel any order that circumstances deem necessary.